Last updated: 28/04/2026
These Terms & Conditions apply to the use of this website and the purchase of products from it.
nic-pouches.com is a trading name of NextGEN360 Ltd (company number 08116148), registered in England and Wales with registered office at:
Unit 5–6
Castlehill, Horsfield Way
Bredbury Park Industrial Estate
Stockport
SK6 2SU
United Kingdom
Throughout these terms, “we”, “us” and “our” refer to NextGEN360 Ltd trading as Nic-Pouches.com.
1. Acceptance of Terms
By accessing or using this website, you confirm that you accept these Terms & Conditions and agree to comply with them.
If you do not agree, you must not use this website.
We may update these terms from time to time. The latest version will always be published on this page.
2. Age Restrictions
This website and the products sold on it are strictly for individuals aged 18 years or over.
By using this website, you confirm that you meet this requirement.
We use third-party age verification systems, which may include checks against databases such as the electoral roll. These checks do not affect your credit rating.
We reserve the right to:
- Refuse or cancel any order where age cannot be verified
- Request additional identification
If an order is cancelled due to age verification failure, a full refund will be issued.
3. Your Account
If you create an account, you are responsible for:
- Maintaining confidentiality of login details
- All activity under your account
You must ensure your details are accurate and kept up to date.
We reserve the right to:
- Suspend or terminate accounts
- Refuse service
- Cancel orders at our discretion
4. Products & Descriptions
We make every effort to ensure product descriptions, images, and pricing are accurate. However:
- Images are for illustrative purposes only
- Product experience may vary between users
- Packaging may vary
We reserve the right to amend product details without notice.
5. Pricing & Payment
All prices are shown in GBP (£) and include VAT where applicable.
Delivery charges are shown at checkout.
Payment must be made in full at the time of order.
We reserve the right to:
- Correct pricing errors
- Cancel orders affected by obvious errors and issue a full refund
6. Order Acceptance
Your order is an offer to purchase goods. A contract is formed only when we dispatch your order.
We may refuse or cancel orders for reasons including:
- Failed age verification
- Payment issues
- Suspected fraud
- Stock availability
7. Delivery
We currently deliver within the United Kingdom.
Delivery times are estimates and not guaranteed.
An order is considered lost if not received within 15 days of dispatch. After this time, we will investigate and offer a replacement or refund where appropriate.
You are responsible for ensuring delivery details are correct. We are not liable for failed deliveries due to incorrect information.
For more information please see: Delivery Information
8. Cancellation & Returns
Your Right to Cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods.
To exercise this right, you must notify us via: support@nic-pouches.com
You then have a further 14 days to return the goods.
Refunds
Refunds will be processed within 14 days of receiving returned goods.
Refunds will be made to your original payment method.
Original delivery costs will be refunded where required by law.
Return postage costs are your responsibility unless the item is faulty or incorrect.
Returns Process
Please contact support@nic-pouches.com to obtain return authorisation before sending items back.
9. Faulty or Incorrect Goods
If your item is faulty, damaged, or incorrect, you are entitled to a repair, replacement, or refund in accordance with the Consumer Rights Act 2015.
You must notify us within a reasonable time of discovering the issue by contacting: support@nic-pouches.com
10. Product Safety & Use
Nicotine pouches contain nicotine, which is a highly addictive substance intended for adult use only.
Products should not be used by:
- Persons under 18
- Pregnant or breastfeeding individuals
- Persons with underlying medical conditions without medical advice
Use products only as directed and keep out of reach of children and pets.
We are not responsible for misuse of products.
11. Intellectual Property
All content on this website, including text, images, branding, and logos, is owned by or licensed to us, unless otherwise stated.
Certain product images, brand names, trademarks, and logos are the property of their respective owners and are used on this website for identification and compatibility purposes only.
You may not:
- Copy, reproduce, or distribute content for commercial purposes
- Modify or exploit website content
Without prior written consent from the relevant rights holder.
12. User Content
If you submit content, including reviews, you grant us a non-exclusive, worldwide licence to use, reproduce, and publish it.
You must not submit unlawful, offensive, misleading, or infringing content.
13. Acceptable Use
You must not:
- Use the website unlawfully or fraudulently
- Attempt to gain unauthorised access
- Introduce harmful software
- Conduct automated data scraping without permission
- Use the website in a way that may damage, disable, or impair its operation
14. Limitation of Liability
Nothing in these Terms limits or excludes liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Any rights you have under law
To the extent permitted by law, we are not liable for:
- Indirect or consequential losses
- Loss of business, profits, or data
15. Indemnity
You agree to indemnify us against any losses, damages, costs, liabilities, and expenses arising from your breach of these Terms.
16. Promotions & Discount Codes
Discount codes:
- Apply to online purchases only
- May have minimum spend requirements
- Cannot be used retrospectively
- Cannot be combined with other offers unless stated
- May be withdrawn or amended at any time
Free delivery promotions apply to UK mainland only (excluding Highlands and islands).
We reserve the right to cancel or refuse the use of promotions where misuse or abuse is suspected.
Free Nicotine Pouch Offer
The complimentary nicotine pouch offer applies exclusively to LiQuid-branded nicotine pouches.
Limited to one free pouch per customer and per household.
This offer may be withdrawn, amended, or cancelled at any time without prior notice. Abuse or misuse of the offer (including multiple claims per household) may result in order cancellation or account suspension.
17. Force Majeure
We are not liable for any failure or delay in performing our obligations where this is caused by events beyond our reasonable control, including:
- Courier delays
- Supply chain disruption
- Natural events
- Industrial action
- System outages
- Government restrictions
18. Privacy
Your personal data is handled in accordance with our Privacy Policy.
Please refer to our Privacy Policy for information on how we collect, use, store, and protect your personal data.
19. Entire Agreement
These Terms constitute the entire agreement between you and us regarding your use of the website and purchases.
20. Severability
If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect.
21. Governing Law
These Terms are governed by the laws of England and Wales.
Consumers in Scotland or Northern Ireland may bring proceedings in their respective jurisdictions.
22. Contact Information
If you have any questions about these Terms & Conditions, please contact us:
Email: support@nic-pouches.com
Telephone: 0161 537 4740
Address:
NextGEN360 Ltd
Unit 5–6
Castlehill, Horsfield Way
Bredbury Park Industrial Estate
Stockport
SK6 2SU
United Kingdom
23. Blog & Content Disclaimer
Content on this website, including blog articles, guides, and news content, is provided for general information only.
It does not constitute medical, legal, or professional advice and should not be relied upon as such.
We accept no liability for reliance on website content beyond the extent required by law.