Last updated: 28/04/2026
This Privacy Policy explains how NextGEN360 Ltd trading as Nic-Pouches.com ("we", "us", "our") collects, uses, stores and protects your personal data when you visit nic-pouches.com, create an account, place an order, or interact with our services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
1. Who We Are
Nic-Pouches.com is a trading name of NextGEN360 Ltd.
Company number: 08116148
VAT number: 141 552 450
ICO registration number: ZA136010
Registered office:
Unit A2, Stockport Industrial Estate
Yew Street
Stockport
SK4 2JZ
United Kingdom
For the purposes of data protection law, NextGEN360 Ltd is the data controller.
2. Personal Data We Collect
We may collect and process the following categories of personal data:
- Identity data (name, date of birth)
- Contact data (email address, telephone number, delivery and billing address)
- Account data (login details and preferences)
- Transaction data (orders, payments, returns and purchase history)
- Age verification data
- Customer service communications
- Marketing preferences and engagement data
- Technical data (IP address, device, browser type)
- Usage data (how you interact with our website)
- Survey responses and customer feedback
We do not store full payment card details on our systems.
3. How We Collect Your Data
We collect personal data when you:
- Visit or browse our website
- Create an account
- Place an order
- Contact customer support
- Subscribe to marketing communications
- Leave reviews or feedback
- Enter promotions or surveys
We may also receive personal data from trusted third parties, including payment providers, delivery partners, age verification providers and analytics platforms.
4. How We Use Your Personal Data
We use your personal data to:
- Process and fulfil orders
- Verify your age (18+ requirement)
- Take payments and prevent fraud
- Deliver products
- Manage your account
- Provide customer support
- Handle returns and refunds
- Send service communications
- Send marketing where permitted
- Improve our website and services
- Conduct market research and surveys
- Comply with legal obligations
5. Lawful Basis for Processing
We rely on the following lawful bases:
- Contract: to process orders and provide services
- Legal obligation: for compliance with laws and age-restricted sales
- Legitimate interests: to operate and improve our business
- Consent: for marketing communications and non-essential cookies
6. Age Verification
As we sell age-restricted products, we must verify that customers are aged 18 or over.
We may share limited personal data with third-party age verification providers. These checks may use publicly available records and identity verification systems.
These checks do not involve a credit check and do not affect your credit rating.
7. Payment Processing
Payments are processed securely by third-party providers. These providers process personal data to complete transactions and prevent fraud.
8. Delivery
We share necessary information with delivery partners to fulfil your order. This includes your name, address, email and phone number.
9. Marketing Communications
We may send marketing communications where you have consented or where permitted under applicable regulations.
You can unsubscribe at any time via email links or by contacting us at support@nic-pouches.com.
10. Cookies and Tracking
We use cookies and similar technologies to operate our website and support analytics and marketing activity.
Non-essential cookies are only used with your consent.
What Are Cookies
Cookies are small files placed on your device to help improve your experience. They allow us to recognise your preferences, analyse traffic, and enhance website functionality.
How We Use Cookies
We use cookies to:
- Ensure the website functions correctly
- Remember your preferences
- Analyse website traffic and performance
- Support marketing and advertising activity
You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.
Cookie Categories
We use the following types of cookies:
Strictly Necessary Cookies – Required for website functionality, including checkout and security.
Analytics Cookies – Help us understand how users interact with the site.
Marketing Cookies – Used to deliver relevant advertising.
Functional Cookies – Improve user experience and site performance.
A detailed list of cookies used on our website is available upon request or via our Cookie Policy.
11. Sharing Your Data
We may share personal data with:
- Shopify and ecommerce providers
- Payment processors
- Age verification providers
- Delivery and courier services
- Marketing and analytics platforms
- Customer review platforms
- IT and hosting providers
- Professional advisers
- Authorities where required by law
We do not sell your personal data.
12. International Transfers
Some service providers may process data outside the UK. Where this happens, appropriate safeguards are in place to protect your data.
13. Data Retention
We retain personal data only as long as necessary:
- Orders and transactions: up to 6 years
- Accounts: while active
- Marketing: until you unsubscribe
- Customer service: as required for records
14. Security
We implement appropriate technical and organisational measures to protect your personal data.
You are responsible for keeping your account details secure, including your password and login credentials.
15. Your Rights
You have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent
To exercise your rights, contact: support@nic-pouches.com
16. Children
Our services are strictly for individuals aged 18 or over. We do not knowingly collect data from minors. If we become aware that data has been collected from a person under 18, it will be deleted.
17. Complaints
If you have concerns about how your data is handled, you can contact us directly.
You also have the right to complain to the Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint/
18. Changes to This Policy
We may update this policy from time to time. The latest version will always be published on this page.
19. Contact
If you have any questions about this Privacy Policy, please contact us:
Email: support@nic-pouches.com
Telephone: 0161 537 4740
Address:
Unit 5–6
Castlehill, Horsfield Way
Bredbury Park Industrial Estate
Stockport
SK6 2SU
United Kingdom